Shipping
How long will it take for my order to ship
Because all of our products are hand made, we keep a small amount of work in process. Once the order is received, the product will ship in 14 to 20 days. A small batch of 5 to 10 of the same product will take 20 days. Large orders of 20 to 50 of the same product will normally take 45 days to complete. We will e-mail you with the shipping information once you place your order, and email you with updates on the progress of your order.
What are your delivery charges?
We have included delivery UPS (Ground Service). If you need faster delivery, you can arrange with us for your shipping preference- overnight, second day, or third-day warranty. Large items orders will be shipped by common carrier at a rate to be determined. Please call us regarding your special delivery needs.
Damage Shipping
We take special care of packing all of our products for shipping. If you do receive damaged merchandise, we will try to make the replacement process as quickly as possible. Be sure to notify us and the carrier within 24 hours of delivery, and to keep all of the original packing materials. Each fixture is insured for its full amount, and the buyer is responsible.
Terms of Sale
Return must be requested and authorize by Iron Gallery, LLC will issue a return authorization number in order for you to return any defective product for an exchange
Returns
No returns on custom made products and or custom sizes
Order Cancelations
Order cancelations are welcome within two days of placing your order if your order was processed and 40% is completed a re-stocking fee of 65% of the total order price will be charged restocking fee.
Warranty
Our products are guaranteed to be free from defects in material and workmanship for a period of two years from the date of sale to the user. Iron Gallery, LLC will repair or replace any defective products or parts at its sole discretion. This warranty does not cover items damaged during installation. If items wear off due to frequent use, or due to the effects of the weather, Iron Gallery, LLC will not take responsibility since this is not considered to be a material nor craftsmanship defect, but rather a natural process that can not be avoided. Since all of the products made at Iron Gallery, LLC is handcrafted, some designs may dictate slight variances between batches. Iron Gallery, LLC reserves the right to make minor design adjustments to its products without notice. Iron Gallery, LLC assumes no liability for any damages caused by accidents, misuse, or improper labor installation, removal, or reinstallation of doors and light fixtures.
Color finishes
Light Fixtures and Front Doors Faux Paint Process. A three-step paint process for our light fixtures and doors is completed to give the metal a unique look. Every light and door has a different paint pattern giving the metal a beautiful and unique look. Paint patterns may also be slightly different from item to item due to the individual hand-paint process.
Legal Notice
All terms and conditions are subject to change without notice
All of our fixtures are UL approve and handcraft individually, sizes may vary by 5.0 % between batches and because our light fixtures are made from wrought iron they are heavier than any other lights, and professional installation is always required. Iron Gallery, LLC is not responsible for the miss installation of any of our light fixtures. Warning (electrical shock, dead or fire might occur if not installed properly, consult your electrician).
Light Fixture Colors
The three-step paint process for our lights is done to give the metal the unique look, and every light has a slide different paint pattern, given our light fixtures the unique and antique old world look.
Wholesale Discounts
Quantity discounts must be arranged prior to placement of the order and agreed to in writing by a contract or proposal submitted by Iron Gallery, LLC
Privacy Policy
Is part of our commitment to protect the privacy of your personal information as a client. We do not share, sell, or give any information about our clients to anyone. Personal information is only used to communicate with you about our new products if you opt for receiving these emails.
Unsubscribe Policy
We strive to only send e-mails to those who subscribe to our newsletter. If you change your mind about the future and would not like to receive future e-mails from our newsletter please click on the link at the bottom of the newsletter e-mail to unsubscribe.
